Business Continuity

Lakeside has set up several Internet-based systems to provide real-time services to its customers and suppliers – services like virtual warehousing, online carrier audits and
e-commerce. If any link in the chain becomes inoperative, the entire system breaks down.

Our dependence on technology calls for fail-safe systems to ensure continuous operations.

At Lakeside, we have implemented a comprehensive Business Continuity Plan to keep our own operations running so our customer's supply chains will continue to operate smoothly.

We have the process and the equipment in place – from systems backup, offsite redundant computer systems, power generators to pre-arranged off-site facilities. And most important, the Lakeside team knows what to do. They are ready to take the necessary actions to keep the business running and honour commitments to customers.

Peter McPherson, Transportation Manager, Ciba Specialty Chemicals
“As I like to say, we're never in the dark with Lakeside. In combination with Lakeside, we are able to accommodate our customers in the event of a regional disaster. Lakeside's comprehensive business continuity system allows us to stay in contact and keep the supply chain running."

Doug Ward, Manager, Inbound Transportation, Ocean Spray
Comment after 2003 Power Outage in northeastern U.S. and southern Ontario
"It was the ultimate in customer service - to have Lakeside up and running during the power outage. Our first concern was our customers in Canada. Lakeside was able to keep our product moving without interruption! Their response to business continuity was unprecedented! We had continuous telephone and EDI contact with Lakeside straight through the blackout."